Soft Skills Development Training

Hospitality and retail occupations represent 5 of the top 6 occupations gaining the most jobs in Florida.  There will be nearly 1.8 million projected job openings by 2025 in these industries.  Let us help you get a jump start on your career!


This customized course will help you understand the process of professionalism and customer service identifying the needs and expectations of your clients. Staff will focus on making a positive impression at every interaction and identify strategies to deal with challenges in the field. At the conclusion of this seminar, participants should be able to define strategies to handle different types of clients, see past issues to manage conflict, resolve issues or complaints, while focusing on leveraging services to address client needs. They will learn how to build rapport and establish trust with diverse groups of people, be professionally courteous, reassuring, and compassionate while being resourceful to meet both client needs and business objectives.


The Customer Service and Sales Certification helps individuals demonstrate knowledge and skills in areas that employer’s value. Most participants are students, job seekers or current retail employees looking to take their careers to the next level. The certification is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service and sales skills.


Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.

All 3 programs are approved by CareerSource Tampa Bay for their Soft Skill Development Training initiative, which provides free tuition and employment support to those who qualify!

Email: or Call:  813-930-7400 for more information.

Already approved?

Visit our Soft Skills Voucher Submission Page to complete your registration:

Soft Skills voucher form for Trades Page