Conflict Resolution
Course No: ECD 8892
Title: Resolving Conflict
Price:
$199.00
CEUs: .7 / 7 Recertification Credits
Length: 7 Hours
General Description:
This course teaches how to recognize that a conflict is escalating and how to minimize damage by using the most appropriate resolution tactic regardless of which stage a conflict is in. Managers also learn the true cost of conflict to an organizations and techniques for handling even the most challenging conflict-related discussions effectively [DDI]
Program Benefits:
Avoid conducting discussions that become emotional battles, personal attacks, or deadlocked Be objective in the face of conflict Skills for appropriate involvement in conflict resolution
Learning Objectives:
Effectively resolve workplace conflict and enhance productivity, efficiency, and morale Help others take responsibility for resolving workplace conflict Reduce the negative effects of workplace conflict on individuals, groups, and the organization
Who Should Attend:
| Frontline to mid-level leaders who have taken or have the knowledge equivalent to the information presented in Essentials of Leadership (ECD 8884). This course has been submitted for pre-approval. The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit. |  | |
